Refund Policy

Last updated: 2026-08-28

The short version: before we file, you get everything back. After we file, you get our fee back if the fault was not yours — but the official fee is gone, and no agency can change that.

Before we submit your application

Cancel for any reason and we refund 100% of what you paid — both our £29 service fee and the £20 official fee. Email us; the refund is issued to your original payment method within five working days.

If we find you are not eligible

If our check shows an ETA is not available to your nationality, or that you already hold permission and do not need one, we refund everything in full and tell you what you actually need. We do not file applications we expect to fail.

If your application is refused because of our error

We prepare a corrected application and pay the new official fee ourselves. You pay nothing further. If you would rather have your money back than reapply, we refund our service fee in full.

If your application is refused for other reasons

Where the refusal relates to your immigration or criminal history rather than to how the form was completed, we refund our £29 service fee in full. The £20 official fee is retained by the Home Office and cannot be recovered by us, by you, or by anyone else. We will then advise you on a Standard Visitor visa, which is usually the correct route after an ETA refusal.

If you gave us information that was untrue

Where a refusal follows from a conviction, refusal or overstay that you did not disclose to us, no refund is due. We ask these questions plainly and in your own language precisely so this does not happen.

How to claim

Email support@uketagateway.com with your reference number. We respond within two working days and issue approved refunds within five.

Contact

AvalVisa Immigration Services Inc., Toronto, Ontario, Canada. info@uketagateway.com