Talk to a caseworker
Including before you buy anything. If the answer is that you do not need us, that is the answer you will get.
Existing application
Quote your reference number and you will reach the caseworker holding your file.
Registered office
AvalVisa Inc.
Unit 1210, 4789 Yonge Street
Toronto, ON M2N 0G3
Canada
Corporations Canada corporation number 1762726-2
Correspondence only — we do not take walk-in appointments for ETA applications.
Before you write to us
Two things save everyone time. First, run your passport through the eligibility checker — it answers most questions in one click. Second, if your question is about a refusal, a conviction or an overstay, say so in the first line. Those cases go straight to a senior caseworker.
If you are at the airport right now
Do not wait for us. Apply directly through the official UK ETA app or GOV.UK — it is the fastest route that exists and you will not pay our fee. Come back to us next time.